We use high-quality materials including sterling silver, 14k gold filled, enamel, and stainless steel. Each product page includes specific details about the materials used.

Yes! Most of our pieces are hypoallergenic and nickel-free, making them safe for sensitive skin. If you have specific allergies, please reach out before ordering.

To extend the life of your jewellery, keep it away from tanning lotions, bleach and chemicals that can ruin the jewellery. Keep your pieces in a dry place and use a soft cloth to gently clean them.

Yes, we love creating meaningful custom jewellery! Please contact us to discuss your ideas, and we’ll be happy to guide you through the process.

Orders typically ship within 3-7business days. Custom or made-to-order pieces may take longer. Once shipped, you’ll receive a tracking number to follow your package.

Yes, we offer international shipping! Shipping times and costs vary by location and will be calculated at checkout.

We accept exchanges within 14 days of delivery on unworn, non-custom items. Please contact us first before returning to ensure proper processing. Custom or personalized items are non-refundable.

We’re so sorry! Please email us within 48 hours of delivery with photos of the damage, and we’ll work quickly to resolve the issue.

You can email us at Hello@beverlyandjax.com. We aim to respond within 1–2 business days.