Frequently Asked Questions

From the beginning, we made a conscious decision to build our collections with stainless steel. Not because it was trending, but because it allows us to create jewelry that is durable, non-tarnishing, hypoallergenic, and made to be worn every day — without the constant upkeep or luxury price tag.

In a time where materials are shifting and prices continue to rise, we've stayed grounded in what matters: creating elevated pieces that feel good, last, and remain accessible. Jewelry you don't have to overthink — you just put it on and go.

Our jewellery is made with durable stainless steel and finished with an 18k gold PVD coating for long-lasting wear. This means each piece is waterproof, hypoallergenic, and resistant to tarnishing — designed to keep up with everyday life while maintaining its shine.

Made for daily wear, our pieces are built to handle water, sweat, and the moments in between, giving you effortless jewelry you never have to overthink.

Our jewellery is made with durable stainless steel and finished with an 18k gold PVD coating for long-lasting wear. This means each piece is waterproof, hypoallergenic, and resistant to tarnishing — designed to keep up with everyday life while maintaining its shine.

Made for daily wear, our pieces are built to handle water, sweat, and the moments in between, giving you effortless jewelry you never have to overthink.

Yes! Most of our pieces are hypoallergenic and nickel-free, making them safe for sensitive skin. If you have specific allergies, please reach out before ordering.

To extend the life of your jewellery, keep it away from tanning lotions, bleach and chemicals that can ruin the jewellery. Keep your pieces in a dry place and use a soft cloth to gently clean them.

Yes, we love creating meaningful custom jewellery! Please contact us to discuss your ideas, and we'll be happy to guide you through the process.

Step 1 — Processing (2–3 business days)

All Beverly & Jax orders are processed within 2–3 business days. We process and ship orders twice a week — Tuesdays and Fridays, with a 2:00 PM PT cut-off on processing days.

• Orders placed after 2:00 PM Friday → next Tuesday processing cycle
• Orders placed after 2:00 PM Tuesday → next Friday processing cycle
• Orders placed on weekends or statutory holidays → next applicable business day

Step 2 — Shipping (after processing)

Shipping time begins once your order has been handed to the carrier. Delivery estimates below are in addition to processing time:

We primarily ship via Canada Post, with other trusted carriers used occasionally depending on destination and service.

Please note: delivery times are estimates, not guarantees. Carrier delays, weather, holidays, remote destinations and other circumstances outside our control may affect delivery.

No. Our $2.50 Standard Shipping is untracked — once mailed, we're unable to provide tracking information or updates on its location.

If you'd like to follow your package from Beverly & Jax to your door, select the $10.95 Tracked Shipping option at checkout. Orders of $75+ CAD automatically receive FREE tracked shipping within Canada.

If you selected Tracked Shipping (or qualified for FREE tracked shipping on $75+ CAD orders), your tracking information will be emailed once your order has been processed and shipped.

Please allow a little time for tracking details to update in the carrier's system after you receive your shipping confirmation.

Shipping to the United States may be available depending on your destination. Available shipping options and rates will be displayed at checkout.

Please note that duties, tariffs, taxes, brokerage fees or other import charges may apply to U.S. orders. These charges are not included in Beverly & Jax product or shipping prices and are the responsibility of the recipient. Cross-border delivery times may vary due to customs processing.

We're currently focused primarily on shipping within Canada.

If international shipping is available to your destination, available options and rates will be displayed at checkout. International customers are responsible for any applicable duties, taxes, customs fees or import charges assessed by their destination country.

We accept exchanges within 14 days of delivery on unworn, non-custom items. Please contact us first before returning to ensure proper processing. Custom or personalized items are non-refundable.

We're so sorry! Please email us within 48 hours of delivery with photos of the damage, and we'll work quickly to resolve the issue.

You can email us at Hello@beverlyandjax.com. We aim to respond within 1–2 business days.